Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. International duties and custom fees are not included in your purchase amount and are not within our control. We run discounts and promotions all year, so stay tuned for exclusive deals.

Domestic postage All our items are posted out from Melbourne, Australia the same or next business day of payment being received. We post all our items via Australia Post. Regular postage Delivered within 5 working days (Metro Areas)
Delivered within 9 working days (Rest of Australia) Express post Delivered within 23business days (Metro areas)
Delivered within 4 business days (Rest of Australia) International orders All international orders may take up to 20 business days for delivery.

Please check your Junk mail folder first. Please allow up to 5 hours after purchase time to receive a confirmation email. Your order tracking number will be emailed within 24 hours of placing your order. If you have not received anything after this time please contact us at theclub@billybonesclub.com

If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please send us an email at theclub@billybonesclub.com and we will do our best to assist you.

Unfortunately you’re not able to use more than one promo code at the checkout, this includes free delivery codes. You can only use one promo code per order.

GST is included in our prices for customers in Australia. Billy Bones Club is not responsible for paying any import or tax duties to overseas customers.

We currently accept payment via PayPal, Credit Card, Debit Credit Card, After Pay, Zip Pay.

To pay with PayPal you can either pay with an existing account, set one up or checkout as a guest using your credit card.

We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us ASAP at theclub@billybonesclub.com

No problem! if you’re looking to return a faulty or incorrect item please refer to our Returns & Exchanges page here.

To keep your Billy Bones Club hat in optimal condition and prevent fading, store woven, felt and straw headwear out of direct sunlight (fading will occur if coloured felt is exposed to sunlight over time). Stuff the crown of your hat with tissue paper to keep the brim supported when storing over a long period of time.

Some hat brims may bend or warp if not hung up or kept on a flat surface. Felt and straw hats can be re-shaped using steam, however we suggest locating a professional to assist you before trying this at home.

Spot clean your hat with a cloth, dampened with warm water if it becomes soiled. Please do not use any harsh, cleaning chemicals as this may damage the original quality of the hat. Allow to air dry by placing it in an open space. Please do not dry hats by putting in the dryer or using high heat, as this may also damage the quality of the hat.

We do not recommend dry cleaning your hat as some interlinings and brims may become distorted.

Billy Bones Club will not be held responsible for replacing hats that are damaged by water, sunlight, soiling or other wear & tear issues caused by the owner. If your hat arrives damaged or defective, please reference our Damages policy for more information on how to proceed.

Billy Bones Club is based in Melbourne, Australia.

We view our factories as part of our business. To ensure ethical working standards and conditions are present we have regular factory inspections and reports conducted. All our hats are made with premium materials. 

Our Fedoras are made of 100% Australia Wool. Please see product pages for more information on materials and other product details.